Emergency Care Technician – St. Joseph Warren Hospital

Mercy Health BSMH

5d • Onsite

About The Position

The ED Tech provides direct patient care under the guidance of an RN or designated healthcare professional in accordance with federal, state, and local regulations, and within the policies, procedures, and guidelines of Bon Secours Mercy Health. This role involves providing basic patient care and tasks such as care and comfort, vital sign measurement, personal care and hygiene, assisting with mobility, performing lab draws, ECGs, basic wound care, and other unit-based specialty duties under the direction of an RN. The position also includes arriving patients in EPIC, verifying patient information, placing wristbands, completing patient rounding, providing 1:1 patient safety companion services as needed, acting as a liaison between patient and nurse, providing high-level customer service, accurate and timely documentation, participating in handoff reports, performing delegated tasks after competency validation, and promoting quality and safety by seeking continuous improvement in patient care delivery. The role requires the ability to work independently, problem-solve, and resolve conflict under stress, while maintaining knowledge of policies and procedures.

Requirements

• BLS Basic Life Support (preferred upon hire, must obtain from the approved source prior to direct patient care)
• Current certification per state requirements for Emergency Medical Responder (EMR), Emergency Medical Technician (EMT), or Medical Assisting (preferred), STNA (required) or be in nursing school
• High School Diploma or GED (required)
• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Nice To Haves

• Previous experience working as a Patient Care Tech, within a nursing support role or previous healthcare experience or second-year nursing student from a Registered Nurse (RN) program (preferred)
• STNA (required) or be in nursing school
• Medical Assisting (preferred)
• Emergency Medical Responder (EMR), Emergency Medical Technician (EMT)

Responsibilities

• Provides basic patient care and tasks to include, but not limited to, care and comfort, vital sign measurement, personal care and hygiene, assists with mobility, performs lab draws, ECG’s, basic wound care, and other unit-based specialty duties under the direction of an RN.
• Arrive the patient in EPIC. Verify patient information. Place the wristband on the patient.
• Completes patient rounding as assigned.
• Provides 1:1 patient safety companion service as needed.
• Acts as liaison between patient and nurse to report changes and concerns.
• Provides high-level customer service to all patients, patient's families, community providers, visitors, and employees.
• Provides accurate, precise, timely documentation as applicable to patient care.
• Participates in handoff report of pertinent information regarding patient and departmental needs upon arrival and when leaving.
• Performs delegated tasks once competency has been validated.
• Promotes quality and safety by seeking to continually improve the processes and systems to enhance patient care delivery.
• Demonstrates the ability to work independently, problem solve, and be able to resolve conflict while working under considerable stress.
• Maintains knowledge of policies and procedures.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED