Emergency Call Taker - Denver 9-1-1 Emergency Communications

City and County of Denver•Peoria, AZ

10d•$27 - $40•Onsite

About The Position

This application is for the October 20, 2026 Emergency Call Taker Academy. The rate of pay for this position is $29.00 an hour. Trainees will receive 11 weeks of paid classroom instruction followed by 13 weeks of paid, on-the-job training to prepare for live call-taking duties. Denver's 9-1-1 Emergency Communications Agency is staffed by highly trained public safety professionals who answer emergency and non-emergency calls and coordinate the dispatch of police, fire, and emergency medical services. Working alongside the Denver Police Department, Denver Fire Department, and Denver Paramedics, our team serves as the critical first point of contact during emergencies, helping protect everyone who lives, works, and visits the City and County of Denver. We are seeking dependable, resilient, and service-driven individuals to join our team as 9-1-1 Emergency Call Takers. This rewarding career is ideal for those who remain calm under pressure, communicate effectively, and are committed to serving others. Every call is an opportunity to make a meaningful difference through compassion, professionalism, and teamwork. Denver 9-1-1 operates 24/7 and relies on dedicated employees to work rotating 8–10-hour shifts, including days, nights, weekends, and holidays, to ensure continuous emergency service. Employees are expected to report during inclement weather and emergency situations. This is an on-site position; remote work is not available. Primary Communication Center: 12025 E 45th Ave, Denver, CO 80239 Back-up Communication Center: 950 Josephine St, Denver, CO 80206

Requirements

Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Two (2) years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines
One year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system.
Requires a CPR Certification before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch during the employment.
Requires an EMD Certification issued by NAED before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch.
Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment.
Must take and pass some online test every two years to maintain certification.
Licenses and certifications must be kept current as a condition of employment.
Valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Nice To Haves

One (1) year experience working in an emergency service dispatching position
Bilingual
Previous experience with dispatching software, multi-line phone systems, and radio operations

Responsibilities

Serving as essential personnel by responding to emergency and non-emergency calls for Police, Fire, and EMS with professionalism, composure, and empathy
Quickly and accurately collect, assess, and document critical information into the Computer-Aided Dispatch (CAD) system
Determine the nature and priority of each call, initiating appropriate protocols and dispatch responses, including Emergency Medical Dispatch (EMD) when required
Provide lifesaving instructions and emergency triage guidance over the phone as needed
Manage a high volume of back-to-back calls in a fast-paced, high-stress environment while maintaining accuracy and focus
Operate and navigate multiple systems, including CAD, telephone, and mapping software, to ensure efficient call handling
Exercise sound judgment and independent decision-making under pressure to support timely emergency response
Maintain strict confidentiality and adhere to departmental policies, procedures, and performance standards