Emergency Assistance Case Manager
About The Position
As an Emergency Assistance Case Manager, you'll be the first friendly face and first point of connection for community members walking through our doors, often on one of the hardest days of their week. You'll listen, assess what someone needs, and connect them to the right support quickly and with compassion, whether that's food, housing, healthcare, benefits, or employment resources. This role moves fast and matters deeply. You won't just be processing intakes. You'll be building the relationships, inside our programs and across the community, that make sure every neighbor who walks in gets connected to real help. Typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. On weeks with a scheduled Pop Up & Give event, staff work a half day Friday and a Saturday shift instead of the standard Friday, or another adjusted day as approved by their supervisor. This occurs approximately 6 times per year.
Requirements
- Associate's degree in Social Work, Human Services, or a related field required, Bachelor's preferred, or equivalent experience
- 3+ years in nonprofit, human services, or a customer facing role, providing emergency supportive services
- Fluency in English and Spanish
- A valid, unrestricted Nevada driver's license and reliable local travel between sites and partner locations
- Ability to obtain a Nevada Food Handler Safety Training Card within 30 days of hire
- A client centered, trauma informed approach and genuine care for people from all walks of life
- Comfort in a busy, fast moving, high traffic environment
- A genuine connection to our mission and a commitment to living out our core values of Respect, Integrity, Innovation, and Compassion in your daily work
Responsibilities
- Be the welcoming first point of contact for walk in, phone, and referred community members
- Conduct brief, compassionate intake conversations to understand immediate needs
- Connect community members to the right internal programs and trusted external partners
- Help with applications for benefits, identification, and other essential paperwork
- Follow up to make sure the connection actually worked, and identify what else someone might need
- Build strong relationships with community partners so referrals are fast and reliable
- Step in with crisis support and connect people to emergency services when needed
- Represent The Just One Project at community events and outreach, including 6 Saturday Pop Up & Give events per year
- Keep accurate, timely records of every connection made
Benefits
- Health, Dental, and Vision coverage
- Life Insurance
- AD&D
- Critical Illness
- Accident Insurance
- Short and Long Term Disability
- Pet Insurance
- 401k retirement plan with 3% employer match
- Paid Time Off, accrued from your start date
- 2 floating holidays
- Birthday Pay
- Bereavement pay
- 8 weeks of paid parental leave
- Over 6 weeks of paid holiday time off per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
