Emerald Club Service Specialist - Maui Airport

Enterprise•Kahului, HI

2d•Onsite

About The Position

National Car Rental at the Kahului, Maui Airport has an exciting opportunity for a full-time Emerald Club Service Specialist! The Emerald Club Service Specialist is a role that focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our loyalty program called the Emerald Club. As an Emerald Club Service Specialist you are responsible for greeting and fulfilling the needs of the Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy.

Requirements

Must be at least 18 years old
Must have a valid drivers license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related convictions on driving record in the past 5 years
Minimum of 1 year face-to-face customer service experience required
Must have basic to intermediate level of understanding on the computer
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Aside from religious observance, must be able to work a flexible 40 hours per week between 2:30pm-11pm, including weekends and holidays

Responsibilities

Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner
Assist members with questions and concerns and provide resolution as necessary
Review daily game plan in preparation for Emerald Service delivery
Review reservation manifest for special requests
Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply
Maintain clean, low mileage fleet mix that meets Emerald Club requirements
Complete vehicle inspections in accordance with priority guidelines
Ensure that vehicle hangtags are completed correctly
Return failed inspection units back to production for re-cleaning and service agent coaching
Facilitate change of equipment (COE) vehicles or additional equipment to meet customer's needs
Offer assistance with luggage as needed
Document and communicate customer service issues to management
Keep Aisle area organized and clean for ease of access and appearance of the facility
Direct customers to the exit booth, provide local directions, maps and return directions as needed
Identify and communicate areas of opportunity for improved Emerald Club service delivery