Embedded Software Engineer 1

Cintal, Inc. • Chillicothe, IL

23h • $80,000 - $85,000 • Onsite

About The Position

This role serves as a Tier 2 escalation path for Telematics issues originating from Customer Support. The engineer will interact with dealers and collaborate with peers to resolve issues. Critical issues may require escalation to the Engineering Team, with guidance from the Technology Service Engineering team. The individual will work within the Service Engineering team focused on Telematics Connectivity quality.

Requirements

• 1-2 years of experience required.
• Bachelor's degree in computer science, software engineering or relevant field required.
• Basic Understanding of Troubleshooting Theory
• Electrical Background
• Schematic Understanding
• J1939, Ethernet, and Modbus Protocol Understanding
• Utilization of various data sources including AI
• Authorized to work in the United States

Responsibilities

• Provide Customer Support Tier 2 escalation path for Technology.
• Handle tickets from all Products that have Telematics Solutions.
• Interact with dealers and collaborate with peers.
• Troubleshoot Telematics issues.

Benefits

• 10 paid holidays per year
• 2 weeks of paid time off per year
• Access to the company’s medical insurance, including dental and vision
• Eligibility for life insurance and disability coverage for short or long-term disabilities or long- term care needs
• 401 (k) eligibility with employer contribution annually
• Reimbursement for relocation expenses up to a certain amount on a case-by-case basis
• Yearly bonus based on company performance
• Visa sponsorship

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level