Embedded Security Operator

Sibylline Ltd•Los Angeles, CA

4d•$64,000 - $80,000•Onsite

About The Position

Sibylline is seeking an Operator to support a client’s 24/7 global security operations. Reporting to the Supervisor, the successful candidate will support physical security operations through alarm monitoring, access control administration, CCTV operations, incident documentation, dispatch coordination, and customer support activities. The role helps ensure the safety and security of the client’s personnel, facilities, visitors, and operations, and is suited to candidates interested in physical security operations, emergency response coordination, and security technology management. This is an on-site position at the client’s Los Angeles office. The schedule consists of five 8-hour shifts, rotating between early, late, and night shifts, including weekends, with flexibility to cover gaps as needed. The position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. Work takes place in an office using a computer and standard office equipment, with regular collaboration and communication with team members and stakeholders. Travel may be required up to 5%.

Requirements

Excellent customer service, communication, and multitasking skills.
Ability to assess information, follow procedures, and make sound decisions.
Comfort operating in a fast-paced 24/7 environment.
High school diploma required.
1–3 years of customer service, operations, security, emergency response, or related experience preferred.
Occasional lifting and/or moving of up to 20 pounds may be required.

Nice To Haves

Basic understanding of security operations, dispatch, access control, or CCTV systems.
Knowledge of Microsoft Office and security technology platforms.
College degree preferred.
Experience with Lenel, Milestone, Everbridge, Jira, or similar platforms.
1–3 years of customer service, operations, security, emergency response, or related experience.

Responsibilities

Respond promptly to alarms, incidents, notifications, and service requests.
Monitor and manage access control, CCTV, alarm systems, and communications platforms.
Create, modify, and deactivate badges, and support access management.
Receive, document, categorize, escalate, and close security incidents.
Dispatch security personnel, facilities personnel, and emergency responders as required.
Support emergency communications and incident notifications.
Respond to Jira tickets, calls, emails, and other customer service requests.
Maintain accurate records, reports, and audit trails.
Participate in training, exercises, and continuous improvement initiatives.