Embedded Client Technical Support Specialist

Vispero • Clearwater, FL

4d • Onsite

About The Position

The Embedded Client Technical Support Specialist provides troubleshooting, technical support, and end-user service to users of our Fusion, JAWS, and ZoomText products within a large enterprise. The scope of work includes reviewing tickets from users requesting technical support, assessing user needs, performing research, providing basic troubleshooting, liaising with internal and external resources, guiding users, and identifying support trends. The role also involves writing or refining technical documentation and other assigned projects.

Requirements

• Strong analytical skills and the ability to troubleshoot and resolve hardware and software problems.
• Ability to research and understand technical documentation and apply various technical resources.
• Solid experience with recent versions of Windows Desktop Operating Systems.
• Excellent verbal and written communication skills.
• Exemplary customer service and interpersonal skills.
• Ability to work independently and in team environments.
• 1+ years relevant experience.

Responsibilities

• Fulfill all assigned billable hours to serve clients and maximize company performance.
• Review tickets from users requesting technical support for Fusion, JAWS, and ZoomText products.
• Assess user needs and perform necessary research or data gathering to provide a high-quality response.
• Perform basic troubleshooting, liaising with client organization and Vispero resources as needed.
• Provide guidance and coaching to users to resolve issues.
• File support requests with and follow guidance from Freedom Scientific according to defined processes.
• Identify and share trends from support requests with training staff.
• Write or refine existing technical documentation according to client and team standards.
• Complete other duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed