Embassy Liaison - DAYS

DTSV•Portsmouth, NH

3d•Onsite

About The Position

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is seeking an Embassy Liaison. As an Alaska Native Corporation (ANC), LDRM's mission extends beyond federal projects to supporting its shareholder communities in Alaska. LDRM provides support and employment opportunities to its 15,000 Iñupiat shareholders and contributes to the survival of their culture. For government customers, LDRM offers technical, operational, and administrative support services to federal agencies. Employees at LDRM work in a challenging yet supportive environment committed to innovation and diversity, with access to comprehensive benefits, competitive pay, growth opportunities, and excellent retirement options. The Embassy (Post) Liaison is responsible for facilitating communication and cooperation between entities like the National Visa Center, U.S. Customs and Immigration Service, and the U.S. Department of State. This role aids overseas posts and manages global inquiries, with potential opportunities for overseas travel. The benefits package includes an excellent Employee Assistance Program, and the company emphasizes internal promotion for career development.

Requirements

Must be able to obtain and maintain a SECRET-level federal security clearance
High school diploma
Strong written and verbal command of the English language
Excellent interpersonal and communication skills
Must be a self-starter who is a proven problem solver
Must demonstrate a professional work ethic
Ability to work independently and collaboratively
Analytical skills and attention to detail to successfully analyze and evaluate issues, and disseminate information to a wide audience
Positive attitude focused on customer satisfaction
Must pass a computer-based, role-specific skills assessment with a minimum score of 85%
You must be a U.S. citizen to be considered.
Successfully complete a credit and criminal background check

Nice To Haves

Associates degree, or BA/BS degree
Knowledge of the National Visa Center programs and processes
One (1) year experience in immigrant visa document review processes

Responsibilities

Establish and maintain effective communications and liaison activities with Foreign Service Officers to resolve immigrant visa processing questions before they become issues
Provide guidance to Visa Support Service employees on documentary and process requirements when preparing casework for transmission to consulates
Track visa appointment scheduling to ensure that foreign consulates receive the volume of casework necessary to fill their interview slots
Assist Unit Managers and the Assistant Operations Manager to ensure timely resolution of issues and identify training needs for staff supporting document review processing
Actively engage visa processors to ensure that they understand the requirements of individual foreign posts
Maintain up-to-date knowledge of systems used in processing visa applicants to assist consulates in responding to a broad array of processing questions
Perform other duties as assigned to advance the unit’s mission