Embalmer Quality Control Lead (RH)

Service Corporation International•Whittier, CA

7d•$28 - $37•Onsite

About The Position

The Embalmer Quality Control Lead is a senior expert in the mortuary field with at least five (5) years of experience as a licensed Embalmer. This role operates on a 40-hour work week, 5 days a week, with a willingness to alternate schedules to meet departmental needs for essential mortuary operations. The position is responsible for advanced cosmetic application, leading and overseeing quality control, providing hands-on mentorship to all embalming staff, and completing the final check of all decedents prior to viewing/services to ensure the highest standards are consistently met.

Requirements

At least five (5) years’ experience as a licensed Embalmer required.
CA Embalmer’s License required.
Must possess a valid California Driver’s License and maintain a good driving record.
Demonstrate expert knowledge of industry regulations and preparation policies.
Professional, clear written and verbal communication skills.
Detail-oriented with the ability to manage complex tasks and interruptions efficiently.
Proficient in HMIS and other proprietary software, as well as MS Office (Outlook, Excel).
Must be self-motivated, adaptable to change, and committed to continuous learning.
Must be able to physically and emotionally handle working around human remains.
Must constantly comply with health and safety regulations.
Work indoors and outdoors during all seasons and weather conditions.
Frequent, continuous periods of time standing, up to 6 hours per day.
Must be able to lift, carry, push, or pull up to 20-30 bodies/caskets per day, weighing from 70lbs to 300lbs, into and out of refrigerated storage.

Nice To Haves

Funeral Directors license preferred.

Responsibilities

Provide hands-on training to all Quality Control (QC) staff, demonstrate advanced techniques, share best practices, and offer continuous feedback.
Implement and maintain a rigorous quality control process for all cases, conducting post-procedure reviews to ensure every deceased is prepared to the highest standards prior to viewing/service.
Take the lead on complex or challenging cases, overseeing cases requiring reconstructive work or specific legal considerations, and providing guidance and coaching to associates.
Work with management to develop Standard Operating Procedures (SOPs) and Job Aids, and prepare/present training modules to the mortuary/QC team.
Explore workshops, courses, articles, seminars etc. to enhance department performance and knowledge.
Execute all technical procedures, including embalming human remains, dressing, cosmetizing, and casketing human remains for viewing, burial, and other final disposition.
Execute death calls and perform removals from places of death, including personal homes.
Maintain a neat and clean work environment, assisting with moving and organizing supplies.
Professionally and courteously answer heavy phone traffic concerning removals and preparation needs.
Maintain positive, professional relationships with co-workers, third-party removal companies, and external partners (hospitals, Coroners Offices).
Ensure strict compliance with local, state, and federal regulations, as well as company policies and procedures.
Self-manage workload and priorities; strictly adhere to attendance and dress code policies.