EM Specialists

East Mississippi Community College•8731 South Frontage Road Mayhew, MS

6d•Onsite

About The Position

Assist incoming students and families with understanding the Federal Student Aid Application process. This position requires providing quality customer service by answering general questions regarding financial aid paperwork, policies, and procedures. The Enrollment Management Specialist will review and evaluate financial aid applications to determine eligibility for various programs, including federal, state aid, and scholarships. The Enrollment Management Specialist will assist in resolving issues related to financial aid application discrepancies or eligibility concerns.

Requirements

Associate’s degree minimum
Microsoft Office Suite
3-5 years in a comparable/related position
Interpersonal skills

Responsibilities

Primarily advise and counsel students, parents, and the college community on all aspects of the federal financial aid process/programs, including but not limited to, federal and state financial aid eligibility requirements, satisfactory academic progress and related appeals while maintaining a high value of customer service.
Answer incoming calls and assist students with inquiries regarding financial aid and enrollment management.
Serve walk-in students regarding Financial Aid inquiries or processes.
Assist students with understanding and completing the Federal Direct Loan Program regarding eligibility and requirements to receive a student loan.
Assist with awarding Financial Aid (Federal, State and School).
Assist and/or Oversight of Federal Work-Study Program.
Award EMCC Scholarships according to school policies. works with EMCC Recruiters and High School Counselors regarding award days.
Visit high schools to hold FAFSA Days to assist students with completing the FAFSA, when needed.
Awards federal Direct and PPLUS loans in conjunction with all federal rules/regulations. Counsel with students regarding amounts and terms requested. Proficient in NSLDS and loan monitoring and reporting.
Performs ISIR Verification Processing.
Awards and assists with implementation of athletic scholarships. includes budgetary restraints and communication with coaches and players. Assists with term reporting to MACJC.
Understand and Assist with the evaluation of all aspects of the Financial Aid Suspension Appeals to determine eligibility.
Participate in various webinars and/or federal aid trainings (on-going) that will ensure timely, thorough, and accurate processing.
Attend financial aid trainings, webinars, or association meetings (Professional Development).
Participate in College Enrollment events (Journey East, etc.)
Other duties as assigned by the Director positions.
Supports the College mission implicitly and explicitly in the daily execution of all duties and responsibilities.
Actively participates in maintaining an effective and continuous recruiting program.
Participates in Institutional Effectiveness activities.
Represents the College in a professional manner as evidenced by dress, demeanor and the discharge of daily responsibilities.
Fulfills other duties as assigned by the President and/or supervisor.