ELN Analyst (Benchling)

Zifo•Foster City, CA

13d

About The Position

The ELN Analyst (Benchling) reports to the Head of Benchling Practice at Zifo and oversees Benchling rollouts for one or more customers. The role partners with customer Research and Technical Development scientists to understand scientific workflows and translate their needs into scalable, consistent Benchling solutions. Working closely with implementation consultants, the analyst owns assigned project delivery from requirements discovery through rollout and adoption, while keeping solutions aligned with shared platform standards and long-term data strategy. The analyst advises scientific stakeholders on Benchling best practices and trade-offs, and works with implementation partners to validate and refine configurations. The position also supports testing, user acceptance testing, documentation, training, rollout, and early adoption.

Requirements

Bachelor’s or Master’s degree in life sciences, informatics, or a related discipline.
At least 5–7 years of experience in pharmaceutical research, biotech, informatics, or a product-adjacent role.
Hands-on experience using or administering Benchling to support scientific workflows, such as schemas, templates, or workflow configuration.
Ability to gather, refine, and translate user requirements into high-quality requirements, design, and data-model documentation for scalable implementation and ongoing platform support.
Strong communication and facilitation skills, including the ability to lead workshops and work effectively with scientific and technical stakeholders.

Nice To Haves

Familiarity with R&D lab workflows, such as assay development, process development, flow cytometry, or next-generation sequencing, and a wide variety of laboratory instrumentation.
Experience with business process mapping and leading cross-functional requirements or design workshops.
Ability to develop fit-for-purpose data models and solutions grounded in strong product understanding and established industry standards.
Experience creating user documentation and training materials and delivering user training.
Comfort working with external implementation partners.
Ability to manage multiple workstreams and deliver high-quality outcomes in a matrixed environment.
A collaborative, curious mindset and desire to build systems that enable high-quality science at scale.

Responsibilities

Partner with scientific teams to understand software-related use cases and determine how Benchling can support business needs.
Capture user requirements and present them for manager review and approval, balancing team needs with platform standards and long-term scalability.
Use knowledge of the Benchling product ecosystem to propose approaches during requirements gathering.
Lead requirements-gathering and design workshops, translating scientific workflows into data models, templates, intake processes, and system configurations.
Analyze end-to-end assay data processes, from raw data capture and metadata enrichment through transformation and reporting, and translate them into structured, scalable Benchling workflows.
Collaborate with implementation partners to hand off requirements, review and validate configurations, and drive iterative refinement through demos and user workshops.
Develop test plans, guide user acceptance testing, and create documentation and training materials.
Support user training, onboarding, rollout, and early adoption.
Advise scientific stakeholders, guide trade-offs, and promote Benchling best practices.