Elite Stylist

Ulta Beauty, Inc.•Okemos, MI

About The Position

The Elite Stylist engages with guests to consult on hair care needs and recommend products and services. They deliver quality professional services with an emphasis on the guest’s total look, while supporting the Experience Manager and Assistant Services Manager. The role focuses on service sales and productivity, guest service, and compliance with operating procedures and standards. It requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge. The stylist performs salon and related services, builds guest relationships and clientele, recommends and sells products, and contributes to store service and retail goals. They follow Ulta Beauty policies, service protocols, safety and sanitation procedures, and state board guidelines; maintain salon and store standards; and participate in training, events, and promotions. The position requires a flexible schedule that includes days, evenings, weekends, and holidays.

Requirements

Cosmetology license.
Previous relevant work experience is required.
Proficiency in current salon techniques for haircutting, hair color, lightening, styling, texture, treatments, extensions, makeup, brow services, and ear piercing where applicable, and/or aptitude to develop skills across service categories.
Proficiency using equipment and chemicals needed for technical work.
Ability to demonstrate, recommend, and sell professional hair care and makeup products.
Developed communication skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships and build clientele.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Perform hair and related services, including hair design, haircuts, color, texture services, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, brow services, and ear piercing where applicable.
Meet or exceed the average weekly sales goal of $1,900 and productivity goals for hair services; contribute to store retail and service sales, guest loyalty, and retail shrink goals.
Demonstrate products to guests to support sales and the guest service experience.
Support in-store events, promotions, and marketing initiatives.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Build guest relationships through consultations and appropriate product and service recommendations.
Serve all guests, including walk-ins, in a timely and efficient manner.
Partner with skin therapists and the retail team to provide a well-rounded, total-store guest experience.
Build professional relationships with peers and brand partners to support collaborative guest service.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings for ongoing professional development.
Follow and ensure compliance with Ulta Beauty policies, procedures, and standards.
Follow safety, sanitation, infection-control procedures, and state board guidelines before, during, and after services.
Follow established service protocols and use booking and clientele systems to schedule return services and events.
Communicate supply needs to the Experience Manager and maintain guest readiness.
Maintain cleanliness and operational standards in the salon and assigned store areas.
Follow the Ulta Beauty dress code and loss-prevention practices, and protect company assets.
Complete other operational tasks as directed.