Eligibility Worker

HEALTH ADVOCATES•Los Angeles, CA

5d•$21 - $27•Onsite

About The Position

This position helps qualify patients/claimants for governmental benefits (Medi-Cal, VOC, SSI/SSDI, TPL, etc.) within established guidelines. Responsibilities include conducting detailed telephone screening, completing applications, submitting applications to appropriate offices, follow-up with patients/claimants and county workers for successful completion of cases, updating information in the computer database, and performing other related duties as assigned. This position requires access to confidential protected health information (PHI). Our employees are expected to protect the privacy of all PHI in accordance with Health Advocates’ privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rule.

Requirements

High School diploma or GED equivalent required
1-2 years of customer service experience; healthcare environment, or any combo of experience, education or training
A desire to help others
Basic office skills and computer literacy required
Excellent verbal and written communication skills; ability to interact with individuals of all social and economic ethnicities
Strong organizational and time-management skills
Ability to adapt and manage change in a fast-paced environment
Type 30 wpm

Responsibilities

Conducting detailed telephone screening
Completing applications
Submitting applications to appropriate offices
Follow-up with patients/claimants and county workers for successful completion of cases
Updating information in the computer database
Performing other related duties as assigned