Eligibility Worker (Public Benefits Specialist)
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Imagine being a guiding light for those in need. You have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career. As an Eligibility Worker (Public Benefit Specialist), you will work in the Klamath Falls office assisting Oregonians in-person. Summary of Duties Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part in the eligibility process that moves beyond integration and equality, focusing on equity of serv
Requirements
- One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
- Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An equivalent combination of education, training, and experience relative to the class concept.
- Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
- Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
- Experience using time management, organization, and prioritization skills to meet deadlines.
- Experience providing customer service that is person centered and trauma informed.
- Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms.
- Demonstrated experience developing meaningful relationships that foster trust, inclusivity, and respect.
- Experience building and maintaining positive relationships with co-workers and clients through empathy and professionalism.
Responsibilities
- Perform eligibility determinations, redeterminations, and periodic reviews.
- Conduct interviews with applicants applying for benefits.
- Communicate eligibility decisions to applicants.
- Provide person-centered services with a trauma-informed approach to identify needs.
- Be responsible for accurate and timely eligibility determinations across the state.
- Create a work environment where everyone feels welcomed, appreciated and valued.
- Participate in professional development opportunities and ongoing education of cultural awareness.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
