Eligibility Worker (Public Benefits Specialist) Bilingual Preferred; English/Spanish)
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Bilingual Preferred: English/Spanish You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. Opportunity awaits! Imagine being the lifeline for families in need, ensuring they receive the essential services that can transform their lives – This is the vital role of a Benefit & Eligibility Worker, where your commitment to fostering well-being and stability shapes the future of communities across the state.
Requirements
- One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
- Two years of experience working with the public, providing assistance and interpreting and applying policies, rules or guidelines; OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
- An equivalent combination of education, training, and experience relative to the class concept.
- Experience with communicating benefit and service decisions clearly, both verbally and in writing, while adapting the approach for diverse audiences.
- Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
- Experience collaborating and communicating effectively both verbally and in writing with customers, colleagues, and diverse communities.
- Experience interpreting and applying rules and regulations to your daily work.
- Experience cooperating within a team to find solutions and make decisions that support agency goals.
- A valid driver’s license and acceptable driving record are required for this position.
Nice To Haves
- Bilingual Preferred: English/Spanish
Responsibilities
- Conducting phone or in person interviews to gather household details, income, resources and other key information to assess their needs.
- Conduct collateral interviews or review supplemental materials as needed to make eligibility determination for applicable ODHS programs.
- Use relevant forms, computer systems, and tools to determine eligibility at intake, during benefit renewals, and when recipients report household changes.
- Explain applicant rights and responsibilities during the initial application interview and when benefits are changed and renewed.
- Process data in a timely manner to ensure delivery of benefits and services.
- Work closely and collaboratively with Oregonians, other agencies, medical providers, and community partners to provide benefits, services, and information.
- In supporting Oregonians, provide person-centered services with a trauma-informed approach to identify needs.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
