Eligibility Worker (Public Benefits Specialist)

State of Oregon•Hawthorne, CA

4d•$4,519 - $5,988•Onsite

About The Position

The Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) Grants Pass team is seeking talented individuals who have experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team! Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part in the eligibility process that moves beyond integration and equality, focusing on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.

Requirements

One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An equivalent combination of education, training, and experience relative to the class concept.
Experience developing collaborative relationships with colleagues and community partners that foster trust, inclusivity, and respect.
Experience identifying and communicating applicable technical information such as rules or procedures verbally and in writing to diverse audiences.
Demonstrated experience using emotional intelligence to resolve conflict and foster positive engagement.
Experience using sound judgment, a trauma informed approach and cultural responsiveness to identify successful solutions to barriers or conflicts.
Experience transitioning with ease to various work tasks or projects throughout the day, remaining adaptable as priorities or business needs shift.
A cover letter is required. Clearly describe how you meet the essential attributes listed above in your cover letter.
Your resume (optional) and cover letter (required) may be uploaded in the Resume/CV field on the online application.
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range if you are selected as a final candidate.
Please include detailed work history that includes the month/year start date and month/year end date for each role/job.
If applicable for college degrees, please clearly indicate if a degree has been completed when providing educational history (graduation dates are not required on applications).
If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency.
Unauthorized use of outside resources during the hiring process will result in disqualification.
Consistent attendance is essential.
Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments.
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.
May require a valid driver’s license or other acceptable method of transportation.

Responsibilities

Interview applicants in-person and by phone to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs.
Perform eligibility determinations, redeterminations, and periodic reviews.
Assist customers in-person and over the phone who are receiving or applying for benefits.
Communicate eligibility decisions to applicants.
Provide person-centered services with a trauma-informed approach to identify needs.
Be responsible for accurate and timely eligibility determinations.
Create a work environment where everyone feels welcomed, appreciated and valued.
Participate in professional development opportunities and ongoing education of cultural awareness.