ELIGIBILITY SUPERVISOR - SES - 60044505

State of Florida • LARGO, FL

1d • $1,577 - $2,870 • Hybrid

About The Position

This position is for an Eligibility Supervisor in the Largo Service Center for a Generic Unit – SES in Circuit 6. While this position is for the Largo Service Center, the individual hired for this position will be able to work from the Tampa Service Center or the Sarasota Service Center. Teleworking is not an option for SES positions. Some travel may be required. Facility is a tobacco free environment. The bi-weekly salary range for this position is $1,577.46 - $2,869.69. The individual occupying this position is responsible for determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

Requirements

• Excellent people skills.
• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.
• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR an Associate degree or higher from an accredited college or university.
• OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Plus, minimum of two years of case processing experience in the Economic Self-Sufficiency Program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II).
• OR two years or more of supervisory experience leading a diverse team.
• Must be willing to travel.

Responsibilities

• Supervise ESS Staff.
• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.
• Conduct training and mentor staff.
• Plan, evaluate, lead and guide staff towards continuous quality improvement.
• Lead their team in such a manner that enhances customer service and the goals of the agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree