ELIGIBILITY SUPERVISOR - SES - 60034119

State of Florida • Belle Isle, FL

3d • Onsite

About The Position

This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quantity of services; conducting trainings, and monitoring staff as appropriate. This position will be located in Orange County. The facility is a tobacco-free environment. The bi-weekly salary for this position is $1,577.46.

Requirements

• Excellent people skills.
• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.
• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• Plus minimum of 6 months of experience as a Supervisor.

Nice To Haves

• Associate degree or higher from an accredited college or university can substitute for the experience.
• 60 semester hours or 90 quarter hours can substitute for the experience.

Responsibilities

• Supervise ESS Staff.
• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Reviewing and analyzing error-prone and complex cases to evaluate the quantity of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Lead their team in such a manner that enhances customer service and the goals of the agency.

Benefits

• The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
• Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
• The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree