ELIGIBILITY SUPERVISOR - SES - 60040341

State of Florida•Daytona Beach, GA

1d•Onsite

About The Position

This position involves supervising staff in a public assistance unit. The primary duty is to spend the majority of the time communicating with, motivating, training, and evaluating employees, as well as planning and directing their work. The role has the authority to recommend personnel actions. A minimum of one (1) year of ESI (Economic Self-Sufficiency Specialist I) and previous management experience is required.

Requirements

A minimum of one (1) year of ESI (Economic Self-Sufficiency Specialist I) experience.
Previous management experience required.
Knowledge of social services program objectives and operation procedures.
Knowledge of interviewing techniques.
Knowledge of methods of compiling, organizing, and analyzing data.
Knowledge of applicable mainframe systems and software applications.
Knowledge of arithmetic.
Skill in operating a personal computer.
Ability to supervise people.
Ability to coordinate the operations and activities of a unit or office.
Ability to interpret and apply complex information concerning policies and procedures related to social services eligibility.
Ability to develop and deliver public presentations.
Ability to investigate complaints.
Ability to compose complex documents and correspondence.
Ability to adapt to significant or sudden change.
Ability to meet and deal with the public in a variety of situations.
Ability to maintain ethical business practices.
Ability to communicate effectively orally.
Ability to establish and effective working relationships.
Ability to evaluate and monitor service delivery.
Ability to develop and implement corrective action plans.
Ability to develop and deliver training.
Ability to utilize problem-solving techniques.
Must successfully complete a State and National criminal history check as a condition of employment.
Must be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.

Responsibilities

Supervises staff who determine eligibility for public assistance programs based on a computer-assisted (FLORIDA) eligibility system.
Ensures all applicants’ and recipients’ cases are processed accurately, timely, and in accordance with current rules, regulations, policies, and procedures.
Develops or uses tracking systems to monitor case status and ensure staff complete the work required to provide customer service and meet required performance indicators.
Plans workloads, work flows, deadlines, work objectives, and time utilization with employees.
Reviews and analyzes case records in accordance with the ESS New Quality Management System.
Discusses case findings with staff and uses the case reading process as a positive learning experience and to document performance.
Ensures all cases are corrected accurately and timely.
Develops corrective action plans along with follow-up as necessary.
Resolves issues from internal and external customers.
Evaluates, analyzes, and completes reports.
Participates in supervisor conferences and meetings.
Attends and participates in trainings and work groups.
Completes all personnel-related activities.
Participates in planning and presentation of performance reviews.
Participates in operational planning.
Ensures that personnel, fiscal, and administrative rules, regulations, work processes, and operating procedures are followed.
Trains employees in methods for performing an effective and efficient job.
Reviews, interprets, and coordinates implementation of policies, procedures, and directives and provides technical assistance.
Communicates and documents on a regular basis conferences with employees both individually and in staff meetings.
Develops and monitors improvement plans for effectiveness.