Eligibility Specialist

City of Fort Myers•Fort Myers, FL

1d•Onsite

About The Position

The City of Fort Myers strives to be an employer of choice and most of our employees turn jobs into long term careers. The salary shown in the job description is the full range for this position from entry to later career. NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE. FLSA Status: Non-Exempt Safety Sensitive : No Level II Screening : No Under the general direction of the designated supervisor, the incumbent, determines eligibility and distribute benefits to the public in an efficient, timely and courteous manner. The work is performed with limited direction and considerable latitude for the use of initiative and independent judgment, independently developing work methods and sequences. This job has no supervisory responsibilities. Responsibilities and Reporting During an Emergency Situation : Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice. Non-Essential Employees will not be required to work during a declared emergency. The employee’s Department Head will determine when the employee will be required to work.

Requirements

High school Diploma or GED equivalent.
A valid Florida Driver’s License with an acceptable driving record.
Proficient in the use of word processing, spreadsheet, and accounting software.
Possess strong problem-solving skills and is able to work independently.
Skill to speak clearly and persuasively in positive or negative situations.
Ability to establish and maintain effective working relationships.
Ability to operate necessary equipment, including personal computer, calculator, printer, copier, facsimile and other standard office equipment.

Nice To Haves

Bilingual English / Spanish verbal and written

Responsibilities

Performs intake screening with clients; enters personal/client data into the computer; reviews and processes applications; determines eligibility for programs by applying local, state, and federal policies.
Conducts in person interviews and telephone screenings; summarizes information; recommends determinations of eligibility based on submitted information and makes appropriate referrals.
Reviews applications for accuracy and collects data; analyzes and reviews documents submitted; advises applicants when more information is needed to determine eligibility; notifies clients of the status of their application; sends letters of determination.
Explains housing programs to clients; answers telephone and email inquiries and records phone call logs; makes referrals to outside resources and coordinates with outside agencies.
Compiles case files; prepares files for closing; reviews and closes cases for 2nd party review; reviews difficult cases with supervisor to determine eligibility of case.
This position requires regular and reliable attendance and the employee’s physical presence at the workplace.
Performs other duties as assigned.