YWCA - Eligibility Specialist

The Workplace•Rockford, IL

5d•Onsite

About The Position

The CCAP Eligibility Specialist shall administer the Child Care Assistance Program (CCAP) on behalf of the Illinois Department of Human Services to determine family eligibility for child care provider reimbursement. Administration includes, but is not limited to, initial and ongoing parent/guardian and provider eligibility, case document processing, case updates, termination of ineligible cases, walk-in customer service, answering and responding to phone calls, inquiries and action requests from IDHS, electronic case notes, work item notes, case verification call notes and provider notes.

Requirements

Associate Degree from an accredited college or university, or equivalent education and/or experience in social work, customer service, data entry, or related field. Equivalent defined as college credits and/or work hours equal to two (2) full years of education and/or full-time work
Technical proficiency with a personal computer and various software packages
Excellent written, verbal, and presentation communication skills
Strong problem-solving and analytical skills
Solid understanding of community/services offered in area
Enjoy working as a team member as well as independently
Ability to lift 30 pounds, sit, stand, bend, and twist
Ability to type at least 30 words per minute
Current Illinois driver’s license and valid vehicle insurance
Must become Gateways to Opportunities Registry member within two (2) months of employment
Obtain and document a minimum of fifteen (15) hours of professional development annually
Completion of INCCRRA CSD training for new staff within one year of hire

Nice To Haves

Ability to Relocate: Rockford, IL 61108: Relocate before starting work (Preferred)

Responsibilities

Performs data entry functions related to assigned caseload
Stays current with new policy changes & updates for use in case management
Maintains accurate and complete records on all cases
Links parents and providers to other CCS and YWCA programs for additional support
Maintain compliance with processing paperwork, phone calls, emails and reports that are required to be submitted
Preserves confidentiality of program, client, and provider information
Participates in staff meetings, working to uphold the mission of CCS and the YWCA
Participates in continuing education activities
Communicates with impartiality and respect for all parents’/guardians’ child care choices
Speaks to the purpose and services of the program
Responds with sensitivity to families’ socioeconomic, cultural and ethnic and religious backgrounds, individual needs and capabilities
Performs other duties as required by CCAP Supervisor, Director and CEO