Eligibility Specialist

MMC Group•Dallas, TX

1d•Onsite

About The Position

We are seeking a detail-oriented Eligibility Specialist to support workforce development programs within a Career Center environment. This role is responsible for determining participant eligibility for federally funded programs, ensuring compliance with all local, state, and federal guidelines, and guiding individuals through enrollment and career service options. The ideal candidate brings strong case management experience, exceptional documentation accuracy, and the ability to navigate multiple workforce programs while delivering a high level of customer service.

Requirements

Associate's degree from an accredited institution, or equivalent experience in case management, workforce services, or job placement
Strong knowledge of workforce programs such as WIOA, SNAP, TANF, RESEA, TAA, NCP, and SEAL
Excellent verbal and written communication skills
Demonstrated customer service and client engagement skills
Strong organizational skills with high attention to detail and accuracy
Ability to work independently and manage workload effectively
Proficiency in Microsoft Office, including Word and Excel
Ability to build and maintain professional relationships with internal teams and external partners
Familiarity with local community resources and workforce services
Valid driver's license with a clean driving record
Reliable transportation and active auto insurance
Ability to travel locally as needed

Nice To Haves

Bilingual in English and Spanish
Public speaking or group facilitation experience

Responsibilities

Interview customers to assess training needs, education, experience, skills, and career interests
Determine eligibility for workforce programs in accordance with federal, state, and local policies
Ensure proper utilization of program funding through accurate eligibility determinations
Assist individuals in identifying required documentation for eligibility completion
Provide alternative resources for individuals who do not qualify for services
Collect, verify, and maintain all required eligibility documentation
Ensure participant files are complete, accurate, and compliant with program standards
Document eligibility determinations in counselor notes, including status updates (complete, pending, or denied)
Maintain professional, factual, and compliant case notes with integrity
Ensure adherence to all Texas Workforce Commission (TWC) guidelines and updates
Verify all funding streams are explored and properly documented, including co-enrollment when applicable
Confirm WorkInTexas and Wagner-Peyser requirements are completed prior to enrollment
Collaborate with cross-functional teams to support multi-program service delivery
Coordinate outreach efforts with Adult Education, school districts, community organizations, and employers
Maintain awareness of labor market trends and workforce program offerings
Participate in outreach initiatives and public-facing events as needed
Accurately enter and update participant data in workforce systems
Track program activities, eligibility outcomes, and participant progress
Ensure timely and accurate reporting in accordance with program requirements