Eligibility Specialist

Washington County•Multiple Locations, MN

10h•Hybrid

About The Position

The Eligibility Specialist determines client eligibility, provides case management and helps achieve service goals for health care, employment, veterans and other public assistance programs using an advanced level of technical knowledge of multiple programs, departmental processes, and automated caseload administration. Washington County Community Services values your experiences, perspectives, and unique identity. We are committed to building and sustaining an equitable and inclusive work environment where differences are valued and accepted. We believe diversity benefits and enriches our work and helps us to effectively deliver services to our employees and communities.

Requirements

High School diploma (or equivalency) and two years of paid work experience in a Social Services or Human Services agency; or completion of at least two years of post-secondary education and one year of paid work experience in a Social Services or Human Services agency; or completion of the Minnesota State College Public Welfare Financial Worker or Human Services program.
High School diploma (or equivalency) and two years of paid work experience in a Veterans Services or Human Services agency; or completion of at least two years of post-secondary education and one year of paid work experience in a Veterans Services or Human Services agency; or completion of the Minnesota State College Public Welfare Financial Worker or Human Services program.
Residence in the State of Minnesota
Citizenship of the United States
Being a veteran as defined in section 197.447.
Demonstrates ability to apply the principles and practices of public human services programs.
Demonstrates ability to conduct interviews.
Demonstrates ability to explain complex rules and programs so they can be understood by people of diverse socioeconomic and cultural backgrounds.
Demonstrates ability to read, understand, apply and explain complicated and detailed correspondence and reports, regulations and policy directives.
Demonstrates ability to analyze and interpret written, numerical and verbal data from various sources.
Demonstrates ability to enter data accurately into a applications such as Excel and Word.
Demonstrates ability to perform mathematical computations accurately and quickly.
Demonstrates ability to prepare, clear, concise and accurate records and reports.

Nice To Haves

Current or recent Maxis Eligibility Specialists
Experience determining Medical Assistance
Experience determining eligibility for SNAP
Experience determining cash assistance programs
Achieve certification by the Minnesota Department of Veterans Affairs within one year of hire.

Responsibilities

Determine eligibility and perform ongoing case management for Public Assistance Programs in MAXIS and/or METS.
Conduct interviews, process incoming verifications, make eligibility determinations, and provide referrals for other services when appropriate.
Provide eligibility determination and case management for clients in need of public assistance.
Review applications.
Interview applicants and collect required documentation.
Explain rules and regulations of the programs and potential outcomes.
Verify the completion and accuracy of documentation, analyze information, and apply complex policy and law to determine eligibility.
Approve, modify, and terminate eligibility for public assistance programs.
Impose sanctions and other penalties for non-compliance.
Assess emergency situations, determine immediacy of needs and requirements for resolution and intervention.
Provide public assistance case management using multiple systems.
Maintain concise and accurate records to ensure program integrity.
Interpret and apply federal, state, local policy and administrative procedures in determining eligibility.
Mentor, train, and provide technical assistance to other staff.
Collaborate with employment counselors, social workers, nurses and other internal and external partners to assess client needs and coordinate service plans.
Collaborate with the investigative agency to identify and refer potential welfare fraud situations and overpayments.
Performs other duties as assigned.