DFR - Eligibility Specialist Working Lead - R2

Knowledge Services•Michigan City, IN

5d•Onsite

About The Position

This position is located in LaPorte County and is with the FSSA/Division of Family Resources as an Eligibility Specialist Working Lead. This role is responsible for mentoring Eligibility Specialists who assist Indiana residents applying for and receiving public assistance. The Working Lead acts as a liaison between Knowledge Services, DFR Management, and the Eligibility Specialists. The ideal candidate should be highly organized, collaborative, and have a current understanding of Eligibility Specialist job duties and expectations. Knowledge Services, established in 1994, is a certified woman-owned (WBE) professional services organization with over 1500 employees. They are an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services, providing services to various industries including IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, and Manufacturing. The company is committed to growth opportunities and is guided by its four Pillars: Knowledge, Integrity, Innovation, and Service. This position offers an immediate impact on the community and provides ongoing training for success, serving as a potential next step in one's career.

Requirements

Eligibility Specialist experience is required
Highly organized and analytical
Able to provide clear and concise direction
Leadership skills
Patience in working with others
Strong written and verbal skills
Solid computer skills, including Word, Excel, and Outlook
Independent worker who is a self-starter
Strong customer service background
High School Diploma or GED required
2 years’ experience is desired

Nice To Haves

Bachelor or Associate degrees in Counseling or Social Services

Responsibilities

Mentor Eligibility Specialists staff
Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel)
Support and coach ALL Eligibility Specialist staff
Ensure policies and procedures are followed as instructed by DFR Local Office Management
Instruct and implement procedural changes from management
Submit daily and weekly reporting of activities conducted while assisting Eligibility Specialist staff
Provides further direction and ongoing training to Eligibility Specialist staff
Provide training support for case reviews for Eligibility Specialist staff
Provide coaching for QA scorecards
Production support provided as needed