Eligibility Specialist Supervisor
About The Position
This vacancy is within the Financial Assistance Services department. The eligibility list created by this vacancy may be used to hire other vacancies in the department. To supervise and direct the activities of a section of the Financial Assistance Services Division in the provision of financial assistance eligibility or case management services; to analyze, develop and recommend changes in programs, policies and procedures; and perform related duties as assigned. This position is identified under the designation of ‘flex work eligible’, meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county’s flexible workplace policy.
Requirements
- Associate of Arts Degree from an accredited college.
- Six years of experience, including four years as an Eligibility Specialist (ES) or Eligibility Specialist Senior (ESS) and two years of clerical, customer service, or client service work.
- One of the four years of ES/ESS experience can include determining eligibility for a government based financial or medical assistance program.
- Equivalent combination of education and related experience.
- None. Certifications/Licensure
Responsibilities
- Promote a diverse, culturally competent, and respectful workplace.
- Supervise eligibility specialists, program assistants and support administrative staff of a Financial Assistance Services section by interviewing, hiring, assigning and scheduling staff; monitor and evaluate performance; train and guide staff; set work priorities and assist in establishing work standards; assure staff compliance with applicable laws, procedures, and regulations; conduct case consultations and unit meetings; enforce work rules and administer disciplinary actions; and otherwise provide leadership and direction to ensure effective and efficient unit operations.
- Serve as liaison with representatives of public and social service agencies; negotiate with service vendors and other social service agencies to coordinate projects and services to produce desired outcomes; represent the unit or department in committee assignments, and in interactions with community groups to plan, develop and present information concerning financial assistance programs.
- Collect, analyze, and interpret statistical data and reports data to management for planning purposes, to monitor trends and developments relating to client and program needs, and to manage resources and staffing.
- Develop new tracking systems to capture data for reporting.
- Prepare job assignments and maintain workload standards based on data collected.
- Compile data to be shared with external agencies to fulfill mandated reporting requirements.
- Assist staff with identification of clients’ complex life situations and social service needs; helps identify appropriate resources for referral of clients to other social service agencies; and assist when needed in diffusing volatile situations with clients.
- Recommend priorities regarding program administration to the Human Services Manager, and set priorities, goals and standards for the unit.
- Receive and respond to complaints or informational requests from clients, officials and the public.
- Recommend legal actions to the county attorney to pursue fraudulent actions and overpayment of public assistance.
- Represent the agency at appeal hearings, administrative rule-making hearings, arbitration hearings, and fraud trials.
- Review applicable laws, policies, rules and regulations, and recommend improvements in legislation based on operational experience and impact on client population.
- Conduct special studies, projects and surveys as needed, and draft written policy and procedural material, design new forms and notices, and complete written and oral reports as requested.
- Analyze and evaluate operational systems and recommend design and implementation of improved manual and automated systems.
- Assist in design of new or improved automated systems by participation in committee work.
- Design procedures and detail screens for automation project teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
