ELIGIBILITY SPECIALIST II - 60064819

State of Florida • Fort Myers, FL

5d • $37,036 - $64,833 • Onsite

About The Position

This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quality of services, conducting training, and monitoring staff as appropriate. This position is for an Economic Self-Sufficiency Specialist II and will be in Lee County in the Generic Unit. Some travel may be required. The bi-weekly salary range for this position is $1,424.46 - $2,493.56.

Requirements

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Knowledge of arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.
• Two Years Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• Plus, minimum of one year work experience in the State of Florida Department of Children & Families Economic Self-Sufficiency Program as an Eligibility Specialist I in determining eligibility.

Nice To Haves

• An Associate's degree, or higher from an accredited college or university can substitute for the experience.
• 60 semester or 90 quarter hours, can substitute for the experience.

Responsibilities

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Correcting complex casework.

Benefits

• The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
• Candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
• Certain service members may be eligible to receive waivers for postsecondary educational requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree