Eligibility Specialist II (MAP)

Government of the Virgin Islands

3d•Hybrid

About The Position

This is work involving the interviewing of customers to determine eligibility for applicants seeking cash, food stamp and ECAP assistance. An employee in this class receives supervision from a higher-level officer, who assigns various duties. The employee is allowed to work independently upon receipt of caseloads. Work is reviewed for compliance in accordance with established rules, regulations and procedures.

Requirements

An Associate of Arts degree in Business Administration or closely related field.
Two (2) years as an Eligibility Specialist 1.
Two (2) years as an Eligibility Information Clerk 1.
Knowledge of rules and regulations governing social programs such as Food Stamp, Medicare, Medical Assistance, etc.
Knowledge of computer applications.
Ability to make basic mathematical computations.

Responsibilities

Interviews customers to collect and update personal data for initial and ongoing cases to determine eligibility for public assistance; makes referrals to other government agencies as requested.
Records and verifies personal and financial data obtained from customers to determine initial or continuing eligibility and for accuracy and truthfulness; makes photocopies of documents obtained and inserts in customers files.
Enters information into the computer, using CARIBS SYSTEM, to determine eligibility of customers.
Interfaces with federal and local agencies such as paternity, federal and local housing, Social Security, etc., in order to determine eligibility.
Prepares regular and special reports as required and submits individual recommendations for consideration by the supervisor.
Prepares narrative of information received from customers to explain what occurred during the interview.
Maintains a monthly log of all customers seen for future reference.
Attends monthly staff meetings, bi-weekly RAP sessions, training sessions, regularly and annual conferences to remain current and up-to-date on all policies, rules, regulations, etc.
Explains and justifies decisions on cases upon request of supervisor's reviews and quality findings and/or Puerto Rico agencies, so that cases can be resolved.
Prepares claims and restoration forms and submits to the appropriate agencies for necessary action.
Performs other related work as required.