Eligibility Specialist I
State of Vermont•Morrisville, VT
•Onsite
About The Position
The Eligibility Specialist I works in the Economic Services Division of Vermont’s Department for Children and Families and is based in the Morrisville district office. The position determines whether people who have applied for benefits are eligible and provides timely, accurate benefits to those who meet program criteria. The role requires applying program rules to complex situations and assisting customers by phone and in person. Staff are expected to work effectively in a busy, team-oriented office while responding calmly and professionally to customers who may be distressed or emotional.
Requirements
- At least two years of experience in a customer service environment that included regular use of computer programs, clerical work, and data entry; alternatively, a bachelor’s degree in a human service or financial field.
- Demonstrate empathy, concern, and respect for customers.
- Be able to think critically and apply program rules to complex situations.
- Be effective assisting customers by phone and in person.
- Be able to work with individuals who may be distraught or emotional.
- Be organized and able to work independently while balancing competing priorities.
- Pass any background investigation applicable to the position.
Responsibilities
- Determine eligibility for people who have applied for benefits.
- Provide timely and accurate benefits to eligible customers.
- Assist customers over the phone and in person.
- Apply program rules to complex and changing situations.
- Manage competing priorities and make prompt, accurate decisions.
Benefits
- 12 paid holidays, plus sick and vacation time.
- Medical, dental, and vision insurance for employees and their families; the State pays 80% of the medical premium and provides a dental plan at no cost.
- Retirement plans, including a defined benefit pension and a deferred compensation 457(b) plan.
- Parental leave for all new parents, including adoptive parents.
- State Paid Family and Medical Leave Insurance.
- Tuition reimbursement.
- Flexible spending accounts for healthcare and childcare reimbursement.
- Low-cost group life insurance.
- Incentive-based wellness program.
- Potential for flexible scheduling or alternative work schedules, subject to policy.
- Eligibility for the Public Service Student Loan Forgiveness Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
