Eligibility Specialist I - Temporary

State of Vermont•Middlebury, VT

51d•Onsite

About The Position

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments, with over 1000 employees, within AHS, the largest agency, in the State of Vermont. ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce. This position is located in the Middlebury office. The primary role of the Eligibility Specialist I is to determine eligibility of those who have applied for benefits. The Eligibility Specialist I is also responsible for providing timely and accurate benefits to those who meet the criteria. ESD is looking for someone to join this team who can demonstrate empathy, concern, and respect for all customers, is a critical thinker who can apply program rules to complex and dynamic situations, thrives in a busy work environment, is effective in assisting customers over the phone and in-person, has experience working with individuals who may be distraught and emotional, enjoys working on a team, and is open to learning new technology.

Requirements

Two (2) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.
OR Bachelor's degree in a human service or financial field.
Ability to demonstrate empathy, concern, and respect for all customers.
Ability to be a critical thinker who can apply program rules to complex and dynamic situations.
Ability to thrive in a busy work environment.
Ability to be effective in assisting customers over the phone and in-person.
Experience working with individuals who may be distraught and emotional.
Ability to enjoy working on a team.
Openness to learning new technology.
Must pass any level of background investigation applicable to the position. This includes Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment.