Eligibility Specialist I- Food & Nutrition Services

County of Mecklenburg, NC • Charlotte, NC

1d • $20 - $23 • Onsite

About The Position

Under direct supervision, this position performs customer service activities and determines initial and ongoing eligibility for the Food and Nutrition Services (FNS) program while supporting cross-functional department needs. The FNS program administered by the Department of Community Resources, provides federal assistance to low-income individuals and families to purchase food, improve nutrition and alleviate hunger. Benefits are issued via Electronic Benefit Transfer (EBT) cards for eligible food purchases.

Requirements

• Minimum of two years of experience in customer service with direct interaction with members of the public or successful completion of the CPCC Caseworker Training Program (or another participating program).
• High School Diploma or equivalent
• Combination of relevant education and relevant experience accepted: Yes.
• May require a valid North Carolina or South Carolina Driver's License.
• Proficient in various computer applications including Microsoft Office Suite.

Nice To Haves

• Associates degree preferred
• Experience processing insurance claims, mortgage/loan processing, working with specialized computer programs and working in a call center preferred
• Bilingual (Spanish and English) proficiency oral and written

Responsibilities

• Assist call center or walk-in contacts, interview customers, gather information, and input data into appropriate systems
• Verify customer’s information through paper documentation, on-line search and phone calls and determines program eligibility
• Process applications for single program basic benefits
• Respond to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status and customer record changes
• Perform data entry and maintains system files and databases on clients, providers, and program services
• Maintain basic knowledge of multiple social services programs or in-depth knowledge in one program
• Perform work in a high volume, fast-paced environment with continual customer interaction
• Some positions may be required to directly work on enrollment and eligibility activities within the NC FAST system
• May be required to staff shelters in the event of a disaster

Benefits

• Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED