Eligibility Specialist-HPS (86125)

HomeFirst•San Jose, CA

10d•$32 - $32•Onsite

About The Position

The goal of the program is to support households experiencing or at risk of homelessness through rental assistance administration (RAPA). The Eligibility Specialist – RAPA Programs is responsible for completing enrollment, eligibility determination, and ongoing compliance activities to ensure participants meet program and funding requirements. This role supports the timely processing of enrollment documentation, income verification, recertifications, and required notices, ensuring all activities are completed in accordance with agency, funder, and regulatory standards.

Requirements

One year of experience in human services required
Valid California driver’s license, reliable transportation, and ability to be approved under the agency’s vehicle insurance policy required
Ability to travel throughout Santa Clara County to conduct unit inspections and landlord coordination activities

Nice To Haves

People with lived experience of homelessness are encouraged to apply
Bachelor’s degree in Social Work or a related human services field preferred
Bilingual in Spanish and/or bicultural preferred

Responsibilities

Complete participant enrollment processes, including collection and review of all required documentation
Verify eligibility in accordance with program and funding requirements (CoC, ESG, HOME-ARP, and other applicable sources)
Conduct income verification and calculate participant rent portions, as applicable
Prepare and issue required eligibility documentation and participant notices, including approvals, denials, and terminations
Ensure all eligibility documentation is complete, accurate, and compliant prior to the issuance of financial assistance
Track and complete recertifications, interim income adjustments, and program updates within required timelines
Coordinate with Housing Navigators and program staff to ensure alignment between eligibility and rental assistance processes
Maintain communication with participants to obtain missing documentation and ensure timely processing
Maintain thorough, accurate records of eligibility and enrollment activities in HMIS, as required by grant contracts and internal compliance
Document all eligibility-related activities within required timelines
Maintain all other case file paperwork and documentation, including eligibility verification and notices
Support file reviews, audits, and monitoring requirements
Attend all meetings and trainings relevant to the position, including program and agency-wide sessions
Assist with other duties as assigned
Know and implement agency and program policies and procedures
Maintain professional relationships and conduct at all times