Eligibility Specialist 1 (Bilingual Required)

Savista • Hackensack, NJ

2d • Onsite

About The Position

Savista enables clients to navigate challenges in healthcare, focusing on quality clinical care, positive patient experiences, and optimal financial results. They partner with healthcare organizations to improve revenue cycle services, supporting patients and communities through their values of Commitment, Authenticity, Respect, and Excellence (CARE). The Eligibility Specialist I is a crucial advocate for patients, assisting uninsured and underinsured individuals in accessing financial assistance for medical care. This role requires conducting detailed assessments, guiding patients through application processes for government and charity-funded programs, and ensuring compliance with healthcare regulations. Ideal candidates are empathetic, detail-oriented, and adept at navigating healthcare systems to help patients receive necessary care.

Requirements

• High school diploma or GED
• Proficiency in English and Spanish
• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Capability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.
• Reliable transportation and a valid driver’s license.

Nice To Haves

• Experience in healthcare revenue cycle, financial counseling, or insurance verification.
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Knowledge of medical terminology and healthcare accounts receivable processes.

Responsibilities

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
• Manage multiple patient cases, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Assist with vacancy coverage, as needed.
• Complete special projects, as assigned.

Benefits

• The salary range for this role is from $21.50 to $24.50 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED