Eligibility Services Technician I

County of Alameda•Hayward, CA

3d•Onsite

About The Position

The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. The current openings are in Oakland and Hayward. There are four levels of staffing for the Eligibility Services Technician Series. Eligibility Services Technicians are specialists in assisting individuals, families and children enroll in or maintain health coverage and determining initial and on-going eligibility for programs such as CalFresh, General Assistance, CalWORKs and/or Medi-Cal. Eligibility Services Technicians I—III are a flexibly-staffed class; work is expected to be performed at the Eligibility Services Technician III level, but with initial selection made at the Eligibility Services Technician I (or entry) level. Eligibility Services Technician IV represents the senior level of the series and is filled through the Alameda County Civil Service examination process. Eligibility Services Technician I are required to participate in specialized training classes in preparation of learning effective interviewing techniques, appropriate computerized case management and applicable Federal, State and County regulatory requirements. They are expected to flex-promote to Eligibility Services Technician II after successfully completing six months of training and the demonstration of excellent work habits and job performance. Eligibility Services Technician IIs are expected to maintain excellent work habits, gain work experience and demonstrate program proficiency which qualifies them to flex-promote to Eligibility Services Technician III after the equivalent of one year full-time service. Appointments to Eligibility Services Technician I and Eligibility Services Technician II will not be extended beyond six months and one year, respectively.

Requirements

Equivalent of one year of experience in the class of Specialist Clerk I or higher in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts).
Equivalent of one year of full-time, paid and/or volunteer general office experience, involving public contact via face-to-face or over-the-phone, interviewing and obtaining personal information from the general public.
Possession of a valid California Motor Vehicle Operator's license.
Knowledge of modern office practices and procedures, including business correspondence and filing and standard office equipment operation.
Ability to communicate effectively in writing and orally.
Ability to establish and maintain cooperative and objective relationships with the general public, culturally diverse populations, other departments/agencies and co-workers.
Ability to perform mathematical computations accurately.
Ability to follow complex oral and written instructions.
Ability to use computers and software applications effectively.
Ability to use office equipment such as fax, printers, copiers and scanners.

Nice To Haves

Bilingual in Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages.
Background of performing community service.
Work history in working face to face or over-the-phone with individuals from various multi-cultural and socio-economic backgrounds.
Effective communicator.
Excellent interpersonal skills.
Quickly grasps new concepts.
Able to disseminate information accurately and quickly to Social Services applicants and recipients.
Well-developed work habits.
Exceptional skills using computers and Windows-based software.

Responsibilities

Assist individuals, families and children enroll in or maintain health coverage.
Determine initial and on-going eligibility for programs such as CalFresh, General Assistance, CalWORKs and/or Medi-Cal.
Participate in specialized training classes in preparation of learning effective interviewing techniques, appropriate computerized case management and applicable Federal, State and County regulatory requirements.
Perform clerical work that involves independent judgment and requires accuracy and speed.
Make accurate arithmetical computations.
Understand and follow complex oral and written directions.
Establish and maintain cooperative working relationships with co-workers and the public.
Communicate effectively in writing and orally.
Deal impartially and with restraint in stressful situations.
Demonstrate good customer service, interpersonal sensitivity and diplomacy when working with others regarding sensitive or crisis situations.
Use computers and software applications effectively.
Use office equipment such as fax, printers, copiers and scanners.

Benefits

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1st United Services Credit Union