Eligibility Services Administrator

Georgia Department of Revenue • Thomaston, AL

10d • Hybrid

About The Position

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. DFCS is seeking candidates for the position of Eligibility Services Administrator. This position reports to an OFI Deputy or District Manager and will be housed in Upson County, Thomaston, GA.

Requirements

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.
• High school diploma/GED and (5) years of related experience; or Associate degree from an accredited college or university and four (4) years of related experience; or one (1) year of at the lower-level Eligibility Specialist Spv (SST073) or position equivalent.

Nice To Haves

• Two (2) years OFI supervisory experience administering SNAP and Medicaid programs.
• Knowledge of policies and procedures in OFI program areas.
• Ability to provide training and consultation on relevant policies and procedures.
• Experience with analyzing programmatic data using standard reports and spreadsheets.
• Excellent oral and written communication skills.

Responsibilities

• Provides direct supervision and support to assigned supervisors.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Interviews, hires, directs, trains and evaluates employees’ performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Benefits

• unique training opportunities
• employee retirement plan: 401(k) plan and 457 plan
• 13 paid holidays
• vacation & sick leave
• medical
• dental
• vision
• long/short-term care
• life insurance
• employee discount programs
• telework opportunities depending upon the position(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree