Eligibility Screening Services Representative - Onsite

Community Health Systems Professional Services Corporation•Powell, TN

1d•Onsite

About The Position

The Eligibility Screening Services Representative is an entry-level role and the initial point of contact for customers. The Representative addresses inquiries, resolves issues, and delivers high-quality service to support a positive customer experience. The role requires excellent communication skills, attention to detail, and the ability to handle customer requests across phone, email, chat, and other channels. The Representative works in a performance-driven environment, follows established service metrics and standards, and collaborates with other departments to resolve customer concerns effectively and in a timely manner. This position is fully onsite; remote and hybrid work options are not available.

Requirements

High school diploma or GED.
One to two years of customer service experience.
Strong verbal and written communication skills, including the ability to clearly convey information and resolve customer concerns.
Proficiency with computer systems, including Microsoft Office Suite and CRM platforms.
Excellent problem-solving and critical-thinking abilities.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Attention to detail and a strong focus on accuracy and quality.
Ability to work independently and as part of a team.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.

Nice To Haves

Associate degree or some college coursework in a related field.
Customer service experience in a call center or help desk environment.
Familiarity with CRM software and customer service tools.

Responsibilities

Respond to customer inquiries by phone, email, chat, or other communication channels, providing accurate and timely information.
Clarify and resolve customer issues by identifying customer needs, determining root causes, and implementing effective solutions.
Escalate complex or unresolved issues to appropriate team members or departments and ensure prompt follow-up and resolution.
Provide triage support for common issues related to platforms, applications, and back-office processes.
Document interactions accurately and thoroughly in the customer relationship management (CRM) system, including inquiries and resolutions.
Adhere to quality standards and key performance indicators, including productivity, response times, and customer satisfaction ratings.
Deliver professional, patient, customer-focused service in all interactions.
Contribute to a team-oriented work environment by sharing insights, offering assistance, and collaborating with peers and supervisors.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.