Eligibility Screening Services Representative - Onsite

Community Health Systems Professional Services Corporation•La Follette, TN

3d•Onsite

About The Position

The Eligibility Screening Services Representative is the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to support a positive customer experience. This entry-level role handles customer requests through phone, email, chat, and other communication channels in a performance-driven environment, following established service metrics and standards. The Representative also collaborates with other departments to support timely and effective resolution of customer concerns. This position has a full-time, 100% onsite schedule and is not hybrid or remote.

Requirements

High school diploma or GED required.
1–2 years of customer service experience required; preferably in a call center or help desk environment.
Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
Proficiency with computer systems, including Microsoft Office Suite and CRM platforms.
Excellent problem-solving and critical-thinking abilities.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Detail-oriented, with a strong focus on accuracy and quality.
Ability to work independently and as part of a team.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.

Nice To Haves

Associate degree or some college coursework in a related field.
Familiarity with CRM software and customer service tools.

Responsibilities

Respond to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
Clarify and resolve customer issues by identifying needs, determining root causes, and implementing effective solutions.
Escalate complex or unresolved issues to appropriate team members or departments and ensure prompt follow-up and resolution.
Provide triage support for common issues related to platforms, applications, and back-office processes.
Document interactions accurately and thoroughly in the customer relationship management (CRM) system.
Adhere to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
Deliver exceptional customer service while maintaining professionalism, patience, and a customer-focused attitude.
Contribute to a team-oriented work environment by sharing insights, offering assistance, and collaborating with peers and supervisors.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.