Eligibility Outreach Worker

Kalihi Palama Health Center•Honolulu, HI

46d•$18 - $23•Onsite

About The Position

The Eligibility Outreach Worker assists uninsured and underinsured clients in determining eligibility for Quest, TANF, and other DHHS or federal programs. The role facilitates enrollment so eligible clients can apply and applications are monitored in a timely manner. The worker provides information, enrollment and follow-up assistance for medical insurance and financial assistance programs, helps clients access community services, and makes referrals based on identified social determinants of health. The position serves pregnant women, children, families, immigrants and migrants, people experiencing homelessness, older adults, and other appropriate populations. Outreach and enrollment services must be linguistically and culturally appropriate, with accommodations for clients who are not native English speakers or who have hearing impairments. Services should be available outside traditional weekday hours when appropriate. The worker also supports timely program reporting, participates in relevant training, cooperates with community referrals, and shares program feedback with the supervisor and HPCA.

Requirements

High school diploma or GED required.
At least one year of experience providing direct community services to clients required.
Knowledge of community resources and services on Oahu.
Ability to communicate clearly verbally and in writing.
Ability to read and understand technical, medical, and eligibility instructions.
Knowledge of the community, especially the Kalihi-Palama area.
Ability to demonstrate cultural competency with a multi-ethnic population and communicate information in an appropriate format.
Knowledge of health insurance or related subjects.
Knowledge of current protocols, rules, and regulations pertaining to eligibility and immigration.
Professionalism, sound judgment, and emotional stability.
Proficiency with computer technology, including word processing, spreadsheets, email, and web-based applications.
Regular and reliable on-site attendance.

Nice To Haves

Post-secondary education or a bachelor's degree.
Experience providing eligibility assistance.

Responsibilities

Provide accurate information, enrollment assistance, and follow-up for the Federal Marketplace, TANF, subsidized housing, food stamps, Medicaid and QUEST (including CHIP), and QMB/SLMB programs.
Assist clients with renewal applications for applicable programs.
Provide information, enrollment assistance, and follow-up for General Assistance through DHS and SSI/SSDI through the Social Security Administration.
Screen clients for social determinants of health and refer them to appropriate community social services and other providers, including providers offering sliding-fee discounts or free care when applicable.
Participate in HPCA-sponsored training and program update events.
Report application and renewal counts and types, client demographics, application outcomes, outreach activities and reach, referrals and enabling services, and other accomplishments or problems in a timely manner.
Make outreach and enrollment services available outside 8:00 a.m. to 4:30 p.m., Monday through Friday, when appropriate for the population served.
Serve pregnant women, children, families, immigrants and migrants, people experiencing homelessness, older adults, and other appropriate special populations.
Ensure outreach and enrollment services are linguistically and culturally appropriate and accommodate clients who are not native English speakers or have hearing impairments.
Cooperate with referrals from 211/Ask Aloha United Way within the Kalihi-Palama area.
Find and develop resources to assist patient care.
Share program improvement ideas, complaints, questions, and other matters with the supervisor and HPCA in a timely manner.
Assist clients who may not otherwise be clients of Kalihi-Palama Health Center.
Comply with applicable local, state, and federal laws and regulations.
Maintain regular and reliable on-site attendance.
Perform other related duties as assigned.
Observe safety and security procedures, determine appropriate actions beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.