Copy of Eligibility Counselor - FT - Monday - Friday, 10am to 6:30pm

Eligibility Consultants, Inc. (ECI)•Fort Worth, TX

22d•Onsite

About The Position

The Eligibility Counselor is responsible for screening uninsured hospital patients at the bedside and advancing accounts for patients who may qualify for federal, state, county, or hospital financial assistance programs. The role includes working directly with patients to determine eligibility and obtain information needed to advance applications. Counselors maintain a large caseload, communicate in clear and simple language in English and/or Spanish, and work with limited supervision while complying with HIPAA and other confidentiality requirements. The position is based at a hospital site and is scheduled Monday through Friday, 10:00 a.m. to 6:30 p.m. The role requires 40 hours per week and includes extended periods of walking, standing, speaking, listening with a headset, sitting, keyboard or mouse use, and working at a computer. Candidates must be willing and able to take required vaccinations; a COVID vaccine is not required.

Requirements

High school diploma or GED, or higher.
Basic knowledge of Microsoft Office programs, including Outlook, Word, and Excel.
Ability to work full-time, 40 hours per week, Monday through Friday.
Knowledge of Medicaid and SSI programs.
Strong written and verbal communication skills.
Ability to navigate a computer while on the phone.
Ability to work and contribute in a team environment.
Ability to troubleshoot problems and listen effectively.
Compassion and a sincere desire to assist patients during any phase of their application process.
Strong work ethic demonstrated through excellent outcomes.
Desire to provide patients with the best possible experience.
Willingness and ability to take required vaccinations; COVID vaccination is not required.
Must pass a drug test and background check before beginning employment.

Nice To Haves

Prior experience with HHSC programs, including Medicaid, County Indigent, TANF, or SSI.
Bilingual English/Spanish skills.

Responsibilities

Meet patients at their bedside to determine eligibility for government assistance programs and collaborate to obtain information needed to advance applications.
Maintain a large caseload with minimal or no delinquencies.
Contact patients and work collaboratively with them to obtain information needed for application advancement.
Use clear, simple language to ensure understanding in English and/or Spanish.
Comply with state and federal laws regarding HIPAA and confidentiality.
Remain focused and productive each day with minimal supervision.
Demonstrate respect for all individuals.
Adhere to ECI’s Mission, Vision, and Core Values.
Perform other duties as assigned.