Eligibility Case Manager I or II

Douglas County, CO•Castle Rock, CO

29d•$45,760 - $74,874•Hybrid

About The Position

This position involves working with clients to determine their initial and continuing eligibility for various public assistance programs. The role requires interfacing with state and county computer systems for client application and approval processes. Douglas County offers a comprehensive benefits package to support employee health, growth, and well-being.

Requirements

High School Diploma or GED Equivalent.
Two (2) years full time public contact experience.
Individuals hired are expected to complete Colorado Benefits Management Systems (CBMS) Training within three (3) months of hire.
Individuals hired are also expected to complete program-specific training such as MAGI Medicaid, Non-MAGI Medicaid, Long-Term Care, SNAP, Colorado Works, and Adult Financial.
This position requires successful completion of a criminal background check including fingerprinting through a national database.
Associate or Bachelor degree preferred (for Case Manager II).
One year of experience with determining eligibility for Supplemental Nutrition Assistance Program (SNAP), Medicaid, Temporary Assistance to Needy Families (TANF), Old Age Pension (OAP), or Aid to the Needy Disabled (AND) is required (for Case Manager II).
Experience using the Colorado Benefit Management System (CBMS) to determine eligibility for the above programs, is preferred (for Case Manager II).
Have and maintain Colorado Benefits Management Systems (CBMS) certification (for Case Manager II).
Individuals hired without certification are expected to complete Colorado Benefits Management Systems (CBMS) Training within three (3) months of hire (for Case Manager II).
Individuals hired are also expected to have and maintain program-specific training such as MAGI Medicaid, Non-MAGI Medicaid, Long-Term Care, SNAP, Colorado Works, and Adult Financial (for Case Manager II).

Nice To Haves

Associate or Bachelor degree preferred (for Case Manager II).
Experience using the Colorado Benefit Management System (CBMS) to determine eligibility for the above programs, is preferred (for Case Manager II).

Responsibilities

Conduct interviews with applicants and recipients by phone and in-person to collect information necessary to determine eligibility.
Explain complex regulations and expectations to applicants and recipients related to their application or redetermination.
Gather, organize, and review information supplied by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for public assistance programs.
Inform applicants and recipients of the relevant requirements and benefits of programs for which they have eligibility.
Clarify and interpret for clients their appeal rights and procedures.
Assist and guide applicants in completing forms, securing documents, and other verifications needed in completing their application.
Determine the need for recovery of funds or referral for fraud investigations.
Complete informational reports for submission to the proper investigative resource in cases of suspected fraud.
Verify pertinent statements given the agency by phone contacts, written requests, and/or direct contact with collateral resources.
Prepare for and testify as needed at evidentiary or other hearings.
Approve or deny applications and inform applicants of results within the appropriate time frame and in a manner that can be understood by the client.
On an ongoing basis, inform recipients of changes in the law or regulations affecting eligibility and/or amount of grant.
Provide information and assess need for referral to services staff and other community agencies for available assistance.
Interface on a daily basis with statewide computer system requiring accurate and complete data entry of information.
Interpret and evaluate computer-generated data to determine application to individual case processing for approvals, changes, denials, and discontinuations.
Utilize computer daily for inquiry and data entry for preparation of complex correspondence, spreadsheet development, and record maintenance and research.
Maintain client records within the Colorado Benefit Management System (CBMS) and electronic case file in the Department’s electronic document management system.
Document all actions taken on applications and cases within CBMS.
Perform complex calculations and tabulate figures (Level II).
Maintain computer-based records (Level II).
Perform other duties as assigned.