Eligibility Case Coordinator

Pokagon Band of Potawatomi Indians • Dowagiac, MI

9d • Hybrid

About The Position

Coordinate assistance programs and resources, including support for families to help solve and cope with problems in their everyday lives.

Requirements

• High School diploma or GED required.
• One (1) year of previous work experience providing social service programming to the community, or social work or human services experience required.
• Strong sense of service required.
• Ability to alleviate stress and anxiety and be supportive of people and work tactfully, collaboratively, diplomatically and with highest level of confidentiality required.
• Excellent communication and interpersonal skills and the ability to speak effectively before groups of people and respond to questions required.
• Proficiency with MS Office Applications required.
• Ability to work evenings and occasional weekends required.
• Must have a valid driver’s license and be able to meet the minimum insurance requirements regarding driving record to utilize department vehicles.

Nice To Haves

• Experience working with Native American communities preferred.

Responsibilities

• Facilitate or assist with all general assistance programs such as ESI, LIHEAP, Supplemental Heating, CCDF, Administration for Child and Family, Burial Fund, Supplemental Heating, etc.
• Interview applicants to collect and verify information pertinent to eligibility determination
• Evaluate applicant’s financial status, living conditions, and other factors to determine program eligibility
• Ensure compliance with all applicable tribal, state and federal regulations and guidelines.
• Conduct annual reviews on pertinent programs for continued eligibility.
• Provide information on available resources, provide social support and informal counseling, advocate for individual’s needs and assist applicants in identifying and obtaining available benefits.
• Answer questions, research available options within the Social Services Department programs and other options available from outside agencies in the community.
• Prepare and maintain accurate applicant case files, along with program participation spreadsheets.
• Submit reports and review reports or problems with Director.
• Attend meetings and events to provide information on social services programs.
• Assist with development of programs to prevent and resolve problems relevant to Pokagon Band households.
• Assist with grant planning.
• Assist with commodities program food supply distribution.
• Perform other related functions as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED