Eligibility Benefits Specialist

State of Iowa • State of Iowa - See Job Description, IA

3d • Hybrid

About The Position

HHS, Division of Community Access, Facility and Waiver Eligibility Team, is seeking an Eligibility Benefits Specialist (Job Classification: Income Maintenance Worker 2) to assist vulnerable individuals in applying for or renewing facility or waiver Medicaid benefits. This is a full-time opportunity, Monday – Friday with a work schedule of 8:00 AM - 4:30 PM with overtime as needed. This position will be domiciled in the nearest full-time HHS office to the candidate selected. This position may become a hybrid position offering the opportunity to work from home after a 6-month training and probationary period. The starting salary for individuals new to employment with the State of Iowa is $ 48,630.40 annually for this position. New employees are eligible for a raise after completing their first 6 months.

Requirements

• Sixty semester hours (or equivalent academic units) from an accredited college or university; OR a combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience); OR employees with current continuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.

Nice To Haves

• Critical thinking.
• Policy application experience.
• Strong communication and customer service.
• Professional presence and strong work ethic.
• Solid teamwork and consultation.

Responsibilities

• Analyze and interpret complex policies and procedures per state and federal regulations.
• Collect and analyze information from customers and 3rd parties to calculate and determine eligibility.
• Communicate effectively via phone, email and in person as needed.
• Meet daily and monthly processing timeframes.
• Prepare written documents and can clearly present, both in writing and orally.
• Effectively manage an individual workload while working within a team.
• Maintain high attendance.
• Demonstrate excellent organizational and critical thinking skills.
• Comply with all State of Iowa regulations and DHS Employee Handbook work rules.

Benefits

• Health, Dental, and Vision Coverage
• Paid Time Off (vacation, sick leave, paid holidays)
• Retirement Plans (IPERS, Retirement Investors Club (RIC), Employer Sponsored Retirement Plan)
• Flexible Spending Accounts (medical and dependent care expenses)
• Life insurance
• Free long-term disability insurance
• Employee Assistance Program
• Employee Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree