Eligibility Associate

Georgia Department of Revenue•Watkinsville, GA

1d•Hybrid

About The Position

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. The DHS’ Division of Family & Children Services (DFCS) / Office of Family Independence (OFI) is seeking candidates for the position of Eligibility Associate. This position reports to a DFCS/OFI Supervisor and will be housed in Oconee County, GA.

Requirements

High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.
High school diploma/GED and six (6) months of related customer contact/interaction experience.

Nice To Haves

Two (2) years of clerical experience which involved customer contact/interaction.
One (1) year at the most immediate lower-level position Customer Service Associate 1 (GSS090) or position equivalent.
Ability to use customer service skills for active listening and sound judgment.
Excellent oral, written, presentation and interpersonal communication skills.
Proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

Responsibilities

Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.
Provides / coordinates services to clients, families and partners that call or visit the local office.
Receives and routes telephone communications as required for the county office.
Provides follow-up and /or customer service to resolve any issues.
Receives and routes telephone communications as required.
Screens and registers applications for all OFI Eligibility programs offered as required.
Routinely uses electronic application, Document Imaging, and eligibility systems.
Maintains confidential records.
Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.
Performs other professional responsibilities as assigned.