Eligibility Assistant

MTM Transit•Commerce, CA

1d•Onsite

About The Position

The Eligibility Assistant provides daily administrative and reception support to the Program Director, Operations Manager, Mobility and ADA Assessment staff. Duties include general clerical, data entry, process picture ID’s, processing mail-in applications, manage faxes and maintenance of spreadsheets and reporting. This position will be at the LA Access MTM location at 5747 Rickenbacker Rd Commerce, CA 90040.

Requirements

High School diploma or G.E.D equivalent
1 year experience working with the ADA and/or elderly population
2 years of customer service experience
2 years of administrative support experience
Intermediate level of proficiency or above with Microsoft Office Suite products, including Outlook, Word & Excel
Ability to type 40 wpm
Project a professional image of MTM
Desire to work with different kinds of software technology
Exemplary communication and phone skills
Excellent customer service skills
Excellent organizational skills
Ability to work independently and as part of a team
Ability to identify with customer needs and circumstances
Ability to handle multiple tasks and situations
Ability to maintain high level of confidentiality
Ability to follow specific instructions

Nice To Haves

College Degree

Responsibilities

Ensure all Applicant’s documents are complete, naming the documents accordingly and attach to the appropriate case
Assist Applicants with completing incomplete documents
Scan ADA applications, interview guides and other documents into the Applicant’s case in MTM Access
Maintain program spreadsheets and reports
Send required information to partner programs, such as paratransit provider, application mailer and photo ID creator
Assist with conducting follow-up phone calls
Maintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damages
Enter all contact information is entered into appropriate software system
Take applicant photo
Maintain schedule for Interviews and Functional Assessments
Maintain confidentiality and comply with HIPAA regulations
Provide general office and administrative support: Provide comprehensive reception coverage while maintaining a high level of professionalism, including greeting staff and visitors
Create mailings for appointment reminders and eligibility expiration notification
Create packets, letters & copies as needed
Enter all mailed information and dates into appropriate software system
Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes; process all outgoing & incoming mail and date stamp if needed
Anticipate needed supplies and order replacement supplies in a timely manner
Manage the filing system and document scanning system to ensure they are maintained and up-to-date electronically
Review recertification files and other required files
Conduct marking and tethering duties, as needed
Report promptly any complaints or unusual circumstances that may arise to Management
Manage all office equipment, including printers and photocopier
Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
Serve as contact for all office machines, building maintenance, equipment maintenance and other vendor services as required
Establish and maintain effective working relationships with Employees, Supervisors, other agencies, participants, external partners and the general public
Communicate professionally with Senior Leaders internally and externally
Adhere to all MTM established protocols and policies