Eligibility Assistant

MTM•Denver, CO

1d•Onsite

About The Position

The Eligibility Assistant (EA) provides coverage when a full-time EA is out of the office and supports the Program Director, Operations Manager, Mobility Assessment Evaluators, and ADA Assessment staff. The role provides clerical, data-entry, reception, and administrative support for eligibility and assessment activities. The position is located at 3851 N Steele St Unit 1479, Denver, CO 80205, with stated hours of Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or GED equivalent.
Experience following specific instructions.
Experience scanning, uploading, and copying documents.
Ability to type 40 words per minute.
Intermediate-level proficiency or above with Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to learn additional software.
Strong communication and phone skills.
Excellent customer service and organizational skills.
Ability to work independently and as part of a team.
Ability to identify with customer needs and circumstances.
Ability to handle multiple tasks and situations.
Ability to maintain a high level of confidentiality.

Nice To Haves

Two years of customer service experience.
Two years of administrative support experience.

Responsibilities

Ensure applicants’ documents are complete, name documents appropriately, and attach them to the correct case.
Assist applicants with completing incomplete documents.
Scan ADA applications, interview guides, and other documents into applicants’ cases in MTM Access.
Maintain program spreadsheets and reports.
Send required information to partner programs, including the paratransit provider, application mailer, and photo ID creator.
Assist with follow-up phone calls.
Enter contact information into the appropriate software system.
Take applicant photos.
Maintain the schedule for interviews and functional assessments.
Maintain confidentiality and comply with HIPAA regulations.
Provide reception coverage, greet staff and visitors, and maintain a professional manner.
Create appointment reminder and eligibility expiration notification mailings, as well as packets, letters, and copies as needed.
Enter mailed information and dates into the appropriate software system.
Check the fax machine regularly and route faxes appropriately, with attention to urgent faxes; process incoming and outgoing mail and date-stamp it when needed.
Anticipate office supply needs and order replacements promptly.
Maintain the filing and electronic document-scanning systems.
Review recertification and other required files.
Conduct marking and tethering duties as needed.
Promptly report complaints or unusual circumstances to Management.
Manage office equipment, including printers and photocopiers.
Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate.
Serve as the contact for office machines, building and equipment maintenance, and other vendor services as required.
Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners, and the public.
Communicate professionally with internal and external senior leaders.
Follow MTM protocols and policies.