Eligibility Assistant - Front Desk

DFR • Indianapolis, IN

19h • Onsite

About The Position

This position is located in Marion County (North) and offers an opportunity for a customer service-focused individual to work with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. The role involves providing general office support and assistance to caseworkers and clients applying for public assistance. This includes direct interaction with the general public, clients, office staff, and other state personnel. The DFR is responsible for determining eligibility for programs such as TANF (cash assistance), SNAP, and Medicaid. Eligibility Assistant staff primarily work at the front desk, collecting paperwork, processing applications, and assisting clients who are applying and/or receiving public assistance, among other administrative tasks. Knowledge Services, established in 1994, is a certified woman-owned (WBE) professional services organization with over 1500 employees, committed to providing growth opportunities and guided by its four Pillars: Knowledge, Integrity, Innovation, and Service.

Requirements

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Benefits

• Paid time off
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees