Eligibility Assistant - Front Desk

DFR • Elkhart, IN

20h • Onsite

About The Position

Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position is located in Elkhart, Indiana. This role will provide general office support and assistance for case workers and clients applying for public assistance, involving direct interaction with the general public, clients, office staff, and other state personnel. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance, including programs like TANF (cash assistance), SNAP, and Medicaid. Eligibility Assistant staff are front desk personnel responsible for helping collect paperwork, processing applications, and assisting clients, among other administrative tasks. Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. The company is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services, providing services to major organizations in various industries. Knowledge Services is committed to providing opportunities for growth, guided by its four Pillars: Knowledge, Integrity, Innovation, and Service.

Requirements

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Benefits

• paid time off
• benefits
• potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees