Eligibility and Benefit Specialist

State of Iowa•State of Iowa - See Job Description, IA

5d•Hybrid

About The Position

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determinations is seeking up to 10 Eligibility and Benefit Specialists (Job Classification: Income Maintenance Worker 2) to join our team! HHS has hundreds of team members across the state and is in search of highly motivated and compassionate individuals interested in a rewarding career assisting those in need of food, medical care, cash assistance and other social services through programs like Medicaid, Supplemental Nutrition Assistance Programs (SNAP) and Temporary assistance for Needy Families (TANF). This position is part of the Eligibility Determinations Customer Service Center (EDCSC). This position will work with customers, process changes, assess information to approve benefits, and receive dedicated training to understand how we serve Iowans. This is a full-time opportunity, Monday – Friday with a work schedule of 8:00 am to 4:30 pm. This position may be eligible to become a hybrid position offering the opportunity to work from home and in the office at the nearest full-time HHS office to your residence after a 6-month training and probationary period. However, the ability to work full-time in the assigned office at any time is required. Please note the beginning rate of pay, $48,630.40 annually, is non-negotiable. State employees have access to promotional opportunities within the Department of Health and Human Services (HHS), as well as across other state agencies, allowing them to expand their skills, explore new career paths, and advance within state government.

Requirements

Sixty semester hours (or equivalent academic units) from an accredited college or university; OR a combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience); OR employees with current continuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.
Provide exceptional customer service.
Collect, analyze and interpret complex policies, procedures and information from customers or 3rd parties.
Communicate effectively in person, via phone, and in writing.
Excel at meeting processing timeframes and managing an individual workload while working within a team.
Prepare and present documents verbally and in writing.
Demonstrate excellent organizational skills and strong attention to details.
Possess strong computer navigation and math skills.

Responsibilities

Determine eligibility for State and Federal assistance programs administered by HHS.
Process case actions within specific time frames.
Interview applicants and clients telephonically.
Communicate program rules and responsibilities.
Document case actions.
Manage assigned duties that include reviewing documents, processing changes in eligibility, making referrals to other services, and completing corrective actions when necessary.
Complete other duties as assigned including participation in committees, work groups, public forums, and trainings.
Resolve concerns and issues efficiently.