Eligibility Administrative Assistant
About The Position
The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. The position provides administrative support to the eligibility unit supervisor, eligibility staff, and other positions within the operations and support administration area. The position interacts routinely with Texas Department of Family and Protective Services staff, SJRC Texas|Belong staff, and the general public. This position requires daily attendance in the office while supporting teleworking staff. This position will be responsible for managing proactively a wide range of administrative duties and processes required to support the team and regional leadership as needed. This person will work multiple priority activities concurrently that require considerable coordination and follow-through to meet requirements.
Requirements
- Advanced skills in various software programs including Outlook, Excel, Word, and PowerPoint.
- Skilled in working in an office supporting several staff members.
- Ability to effectively handle multiple assignments in a dynamic environment.
- Must be detail oriented and demonstrate strong organizational and interpersonal skills.
- Must be skilled in communicating via multiple methods such as email, telephone, virtual conferencing, and in person communication.
- Graduation from high school or equivalent
- One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.
- Notary Certification
Nice To Haves
- Skilled in using IMPACT is preferred.
- 2-3 years in the CPS/CPI program.
- Knowledge of the CPS programs.
- 2-3 years of strong extensive knowledge of Excel & PowerPoint.
Responsibilities
- Performs data entry into IMPACT and other electronic programs and systems.
- Answers and screens telephone inquiries; takes and routes messages and assists with DFPS switchboard on a rotating basis
- Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit. Process purchase orders as directed. Maintains records related to requests for Vital Records.
- Sends out monthly reminders for recertification of Foster Care Eligibility and Adoption Assistance benefits. Maintain logs as appropriate to ensure compliance with due dates.
- Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.
- Coordinates, tracks, and maintains record keeping and filing systems for multiple projects and ongoing tasks.
- Assists in planning, coordination, set up, and general arrangements for special meetings, conferences, and training sessions.
- Provides program and agency information and/or makes referrals to other community resources.
- Greets visitors, responds to general questions, and directs callers to proper location.
- Performs other duties as assigned and required to maintain unit and program operations.
- Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
- Attends work regularly in accordance with agency leave policy.
Benefits
- 100% paid health insurance for you, and 50% paid for eligible family members
- Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
- Paid vacation, holidays, and sick leave
- Optional dental, vision, and life insurance
- Flexible spending accounts for added tax savings on health and dependent care
- Employee discounts on things like gym memberships, electronics, and entertainment
- Public Service Loan Forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
