Service Electronics Technician

Halma plc•Tucson, AZ

18d

About The Position

The Electronics Technician provides quick, accurate service for customer-owned precision mass flow meters and controllers while contributing to continuous improvement of Alicat Scientific’s processes and products. After a training period, the technician performs repairs, calibrations, leak checks, electronics repairs, and troubleshooting on applicable Alicat Scientific products, using current and historical procedures and completing work with speed and precision. The technician communicates daily with the Service Manager and local Applications Engineers about service-order fulfillment, stock levels, facility and tool maintenance, and improvement ideas. The role also requires clear repair notes for customers, timely documentation of quality issues in the AMBLE ERP system, and ongoing technical training through documentation and independent research. The position is in Operations, reports to the Service Manager, works the 14:30–23:00 shift, and pays $20 per hour.

Requirements

Fluency in English.
Proficiency with common operating systems.
Competency in tasks related to the listed duties and responsibilities.
Ability to learn new skills and discern required rework by comparing older documentation with newer documentation.
Ability to service difficult orders effectively with minimal external assistance or guidance.
Accurately diagnose and evaluate service orders, perform services without error, use correct documentation, and question documentation accuracy when appropriate.
Professional judgment and behavior; clear, concise, and accurate written service notes; ability to follow written and verbal instructions and give instructions when needed.
Dependability, accountability, integrity, and ability to work consistently at predetermined times and hours.
No more than three unplanned absences per year and effective communication when an unplanned absence is unavoidable.
Aptitude for learning, self-sufficiency, technical interest, adaptability, attention to detail, reliability, resourcefulness, curiosity, organization, effective communication, multitasking, and dedication.

Responsibilities

Perform applicable physical and calibration services listed on the Service Price List, including annual calibrations, leak checking, electronics repairs, and general troubleshooting.
Complete service work with technical proficiency, speed, precision, and adherence to applicable current and past procedures.
Communicate daily with the Service Manager about service-order fulfillment, stock levels, facility and tool maintenance, and process-improvement ideas.
Update the AMBLE internal ERP system whenever possible.
Write clear and concise repair notes communicating actions and findings to customers.
Report quality issues promptly to the International Service Supervisor and record them in AMBLE.
Identify and help implement process and product improvements.
Continue technical training under Alicat supervision, including reading required documentation and conducting independent research to troubleshoot products or support customer applications.
Follow the Service Order Queue and service orders at a timely pace, with an expectation of 8–10 units per day.
Contact appropriate internal personnel, follow up on open orders, and communicate effectively about work.