Electronics Technician (TS/SCI Required)

Akima, LLC•Bath Township, OH

6d•Onsite

About The Position

Akima Global Technology is looking for an Electronics Technician to work at Wright Patterson AFB, Ohio. This role provides DLADS and Factory support, Level II Service Desk support, and resolves service requests for new installations or desktop configurations. The technician will execute computer recapitalizations, manage IT equipment for pickup, and provide support for various printers, scanners, and multi-function devices. This position requires adherence to specific policies and procedures for handling accountable equipment and utilizes a trouble ticket tracking system for service requests.

Requirements

Must have an Active TS/SCI clearance.
Must have or be able to obtain a Sec+ Certification.

Responsibilities

Provides DLADS and Factory support during core business hours.
Provides Level II Service Desk support.
Provides support to resolve service requests tickets for new installation or desktop configurations within defined service level expectations.
Executes up to 350 desktop computer recapitalizations/month as needed to include imaging and the removal/disposition of old computers.
Works closely with Hardware Technician (Desktop) support, Equipment Control Office (ECO), NASIC Property Custodians (NPC), and Logistics to schedule equipment pickup.
Adheres to NASIC Policies and procedures regarding proper handling of accountable equipment.
Receives, sanitizes, and prepares IT equipment for pickup; an estimated 375 pieces of IT equipment per month. IT equipment includes, but not limited to, desktops, laptops, mobile phones, servers, peripherals, printers, scanners, and multi-function devices.
Provides support for single function printers, multifunction printers, plotters, 3D printers, and flatbed scanners during the core work hours and on-call support for non-core hours as approved by the COR.
Provides Level II CFP support for all printers.
Be required to replace or install approximately up to 50 new printers per year.
Diagnoses and resolves printer/scanner/MFG requests/problems in a customer service oriented, team environment.
Resolves all printer trouble tickets within defined service level expectations.
Equipment to be installed and maintained includes Lexmark and HP printers and multi-function devices. Image desktop computers to include but not limited to Dell and HP models as well as various Mobile Devices such as laptops.
Equipment to be installed and maintained includes but is not limited to Dell and HP, Windows/Linux desktop computers (to include other AFWAY desktops and workstations), and various Linux workstations (to include Red Hat Enterprise Linux).
Maintains supply of hardware and peripherals for break fix and warranty trouble tickets.
Completes the sanitization and disposition forms.
Performs as alternate NPC (or primary NPC) to handle the transfer of equipment if the Government NPC is not available, adhering to NASIC policies and procedures for all equipment transactions.
Utilizes the NASIC trouble ticket tracking system (currently Microsoft System Center Service Manager with plans to migrate to ServiceNow) to track all requests for installation and disposition services.
Provides warranty support for printers, laptops, and desktops.
Coordinates corrective action required by outside/parent agencies as required.
Resolves assigned tickets using Standard Operating Procedures (SOP’s).
Adheres to and follow all safety guidelines to include use, storage, and proper maintenance of all tools.
Uses existing processes and tools to sanitize and prepare multiple types of equipment for pickup.
Image/Install/maintain/repair/remove workstations and peripherals.
Provides computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision.
Maintains a list of tools and toolboxes associated with this functional area.
Works NASIC incident and service requests received and use best OEM practices to troubleshoots and repairs defective devices.
Installs and moves workstations and peripherals in accordance with NASIC guidelines.
Maintains a stock of at least 8 systems per network per day for break fix utilization.
Maintains inventory of needed equipment to include hard drives, printers, toner etc.
Receives, tests, and returns to Governmental bench stock all vendor repairs and warranty items.
Ensures replacement computers are operational upon installation to the customer including all software.
Communicates with the customer to ensure they retain all functionality upon receiving a new computer or printer.
Provides monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month.